Shipping and Returns
SHIPPING
Canadian ORDERS (Ship Time: 5-8 Days)
All orders in Canada receive free shipping on orders over $85 CAD, otherwise shipping will be a flat rate of the equivalent of $10 CAD per order. Orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 2-10 days for delivery.
After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via Canada Post.
U.S.A. ORDERS (SHIP TIME: 5-7 DAYS)
All orders in continental US receive free shipping on orders over $100 USD, otherwise shipping will be a flat rate of $13 USD per order. Orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 2-4 days for delivery.
After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via Canada Post.
Please note that goods being imported (by you) may be assessed for applicable customs duties, taxes, and charges. It is your responsibility to pay for any duties and taxes.
International Orders
At this time, we do not ship outside of Canada and the USA.
RETURNS & REFUNDS
As a company, we’ve made a strong commitment to practice sustainability as much as possible. We are happy to offer the below options if you are looking to make a return!
How can I return an Un-Opened Order?
We are happy to follow our Unopened Return policy: we will accept returns on any unopened / unused products within 60 days of your purchase date. Once received back, we will refund the value of your order minus a $5.95 shipping and restocking fee. Please allow up to 14 business days for your refund to be processed and returned back to your statement.
How can I return an opened order?
We want you to be happy with your products! If you did not totally love what you ordered, we offer a 50% refund along with a 25% discount toward your next order within 30 days of purchasing. No need to send the product back to us, feel free to gift it to a friend. Please contact luvaskincare@gmail.com and we'll help you find something you love!